A Review of the Nigerian Energy Industry

Forte Oil partners MTN to boost customer service

Yemie Adeoye 12 October 2013, Sweetcrude, Lagos – Forte Oil Plc, a leading Nigerian marketer of refined petroleum products has announced that it has reached a partnership agreement with MTN Nigeria, a leading telecommunications company to jointly improve customers’ experience through the provision of Walk In Service Everywhere (W.I.S.E) kiosks at selected Forte service stations nationwide.

According to a statement released by the Company the partnership aligns with Forte Oil’s vision of making its retail outlets a one stop shop for robust customers’ shopping experience, beyond refueling of vehicles. At the W.I.S.E kiosks, Forte customers who are MTN subscribers can now enjoy a complete customer care service such as sim swaps, bill payments, sim registration, query resolutions, sale of airtime and other bouquet services right on the forecourt in addition to fuels and lubricants purchases as well as sundry services such as groceries, laundry, car wash and auto repair.

In the first phase of the project, MTN will deploy 100 W.I.S.E kiosks to selected service stations nationwide. This is poised to increase significantly to 200 at the second phase of the deployment exercise.

Commenting on the partnership, Akin Akinfemiwa, the Group Chief Executive Officer, Forte Oil PLC, said, “As the foremost indigenous oil marketing company, Forte Oil PLC is constantly seeking opportunities to meet and surpass our customers’ needs through the provision of value add services. The partnership with MTN reinforces that vision whilst affirming our commitment to superior service delivery as a testimony of our partnership with MTN, the foremost telecommunications company in Nigeria.

With this partnership, our customers who are subscribers to the network will be able to reduce their commuting time and cost in attending to their telecommunication requirements by visiting Forte Oil PLC retail outlets.”

Commenting on the partnership, Michael Ikpoki, CEO MTN, said, “At MTN, relationship is a core value and the hallmark for driving our vision of providing first class services to our customers. We are always on the lookout for like mind organisations who share same vision of leadership and innovative approach to bringing our products and services closer to our customers in a way that enriches their lives.

“We are proud of the partnership with Forte Oil PLC, a young dynamic organisation, who shares a lot of our values, especially in the provision of superior service delivery. We are pleased to leverage their network of over 500 stations nationwide and their 24hour service in key locations to ensure that our products and services are brought closer to our dear customers.”

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