A Review of the Nigerian Energy Industry

Kenya Power wants bills sent by email, SMS

ERERA Power lines09 November 2013, Nairobi — Kenya Power wants to abolish sending of printed bills and instead encourage customers to receive their bills via email or SMS alerts.

Kenya power acting Managing Director Ben Chumo said the move will save the company over a Sh600 million annually which is spent printing and posting bills to respective customers.

“You can imagine we spend not less than Sh35 per bill every month and remember you have not included the cost of transporting them and even posting. This is ridiculously expensive. But we have said we don’t want to be left behind as everyone embraces technology,” Chumo said during the launch of the campaign in Nairobi.

Customers can also receive alerts via their mobile phones on news products and other services offered by the company.

Some of the alerts will include notifying customers who are due for disconnection for non-payment of bills a day before, as well as updating applicants for new power connections.

The alerts will also be used to market new customer service products.

“I don’t mean that we want to stop sending bills via post office to deny Postal Corporation of Kenya its revenue. No. But it’s time for innovations,” he said grinning.

To register, customers are required to dial *551# on their mobile phones or fill in a form on the company’s website or send an email to register@kplc.co.ke.

A customer will be required pay Sh10 to register but will receive the alerts at no cost.

– Capital FM

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