22 October 2015, Kaduna – In what could be described as a revolution in customers’ service experience, Kaduna Electric has rolled out rewards packages for its loyal customers.
This was contained in a press statement issued in Kaduna by the Head, Corporate Communications of the Company, Abdulazeez Abdullahi.
He revealed that the reward packages which include incentive for prompt settlement of bills and compliance with power factor agreement were part of the proposed 10 Year Tariff Plan recently submitted to the Nigerian Electricity Regulatory Commission (NERC) for its consideration and approval.
According to him, “the proposed 10 year tariff regime is not only about review of electricity tariff; it is about taking a holistic review of our relationship with our customers; it is about taking customers services to the next level; it is about putting the entire industry on a very sound footings for sustainable development.”
Abdullahi also disclosed that the proposed tariff plan “provides for various incentive and penalty schemes for a customer against payment defaults, power factor correction and demand charges.”
He further disclosed that “measures are also put in place against violation of contracted power, energy theft and unauthorised use of electricity.”
Also in its renewed bid to improve its service response capability, the management of the company has created eight new area offices for the company. The eight area offices shall over see and co-ordinate the company’s operations in the over 300 service units of the company for improved service delivery.”
According to him, the creation of the area offices is part of the company’s drive to ensure full customers intimacy.
He further disclosed that the new area offices shall make decision making quicker, easy and timely, thereby building customers’ confidence in the company.
“This is in tandem with our philosophy of creating a world class electricity distribution company that put customers’ satisfaction in the front burners of its operation.”
- This Day