05 April 2016, Sweetcrude, Abuja – The Nigerian Electricity Regulatory Commission, NERC, has called on all electricity distribution companies to make efficient and effective service delivery to their customers their watch word.
The Acting Chief Executive Officer, NERC, Dr. Anthony Akah, made the call during a training session on customer complaints handling organised for staff of the Abuja Electricity Distribution Company, AEDC, at Keffi, Nassarawa State.
He noted that efficient customer service and complaints resolution would not only win the confidence of the customers for their service provider but also allow customers to benefit from the gain of the privatisation of the power sector.
Akah further stressed that electricity distribution companies need to reduce high incidence of customer complaints.
He said, “It is critical that electricity distribution companies should be alive to their duties of prompt resolution of complaints to ensure improved customer service satisfaction. This will not only win the confidence of the customers for their service provider but also allow customers to benefit from the gain of the privatisation of the power sector.”
Akah, who was represented by his Technical Assistant, Engineer Jonathan Okoronkwo, said that the Commission in line with its enabling act has put in place necessary guidelines and regulations that would assist the service providers in rendering efficient and effective service to their customers.
He commended the management of Abuja Electricity Distribution Company for organising the training for its staff even as he encouraged participants to see the training as opportunity to be better equipped in the discharge of their responsibilities.
The Assistant General Manager, Customer Complaint, NERC, Mr. Shittu Shaibu, who was among the resource persons at the training, took participants through relevant regulations of the Commission that pertain to customer complaints handling.
The Commission said it has also observed with concern the resurgence in the vandalism of gas pipelines and other electricity facilities with its attendant reduction in available power in the national grid, appealing to members of the public to cooperate with electricity industry operators and security agencies to stem the tide.