25 August 2016, Lagos – Ibadan Electricity Distribution Company said it had emerged the top performer among its peers in the distribution value chain of the nation’s power sector.
IBEDC said in a statement that it moved from the fourth position it occupied in the first quarter of the year to become the first in the second quarter, citing the Nigerian Electricity Regulatory Commission’s benchmarking and ranking of DisCos.
It said the development was made known by the NERC in the presence of the Minister of Power, Works and Housing, Mr. Babatunde Fashola, at the monthly sectoral meeting held in Maiduguri last week.
According to the statement, the rankings are based on the following parameters: aggregate technical, commercial and collections losses reduction, collection efficiency, metering progress, high-voltage faults clearance index and reporting compliance.
The Managing Director and Chief Executive Officer, IBEDC, Mr. John Donnachie, was quoted to have attributed the improved performance to the commitment and pursuance of the company’s five-pronged 2016 strategic business initiatives to improve overall service delivery and customer experience to its customers.
He said, “Since inception and specifically this year, we have made giant strides in upgrading our network infrastructure, revamping our billing system, investing heavily in the capital development of our human resource, massive franchise-wide metering and delivery of superior customer service.”
Donnachie said the new position had spurred and invigorated the entire workforce to become more committed and continuously put in their utmost to ensure superior and efficient service delivery to the customers in line with the company’s vision to be the best electricity distribution company in the country.
The Deputy Managing Director, Mr. John Ayodele, said, “IBEDC is seeking new and effective ways to continually deliver on its customer satisfaction promise: to distribute power and change the lives of its valued customers by ensuring that the allocated power supply is adequately rationed so that customers get value for paying their bills, while we continue to pursue our metering exercise.”
He appealed to customers to pay their bills promptly, report illegal activities in their communities to enable the company to serve them better.
- The Punch