14 September 2016, Ibadan – In a bid to meet up demands at the online space for speedy customer service, the management of Ibadan Electricity Distribution Company, IBEDC, has launched a new billing system that enables customers to pay their bills via online portal without physical presence.
This according to the company is geared towards meeting the expectations of its valued customers across its business unit.
This came as the Nigeria Electricity Regulatory Commission, NERC, ranked the company first among all the 11 Distribution Companies, DISCOs in the country.
Speaking on the new billing system, the company, in a statement sent to Vanguard, said that the new robust and scalable billing system, tagged Electricity Management System, EMS, provides an online real time payment platform that enables customers to make payments of its electricity bills at any IBEDC designated payment center and service hub across the IBEDC franchise coverage area.
The new billing platform also features a customer relations management system that seamlessly integrates with IBEDC’s call centers for superior customer service delivery.
Also, the company stated that, “apart from offering a one-stop billing platform with robust content, the upgraded bill form comes in a new and attractive A4 paper format, containing comprehensive customer information, detailed energy bill breakdown and summary, energy consumption trend analysis, as well as NERC’s contact address and contact phone numbers.
“Customer bills will now be made available via sms and email, ensuring that billing information is made available in a convenient and secure manner.”
The Chief Executive Officer, CEO/MD, Mr. John Donnachie, explained that “IBEDC is positioning itself to provide quality service at every customer touch point beginning with a billing methodology that will put an end to the age long controversial billing that is not only largely unacceptable and unreliable, but is also one of the inherited albatrosses of the past.
“We want to make our valued customers pay for the exact quantum of energy they consume”.
He further stated that IBEDC within a short while would launch a comprehensive online (web/telephone) based vending solution that offers qualitative services to its prepaid customers, while enabling them to vend energy from any part of Nigeria.
In the same vein, the company’s Chief Commercial Officer, Mr. Deolu Ijose, posited that gradually the deluge of customer complaints will be significantly reduced as IBEDC embarks on a transformational journey to positively change the lives of its customers through the provision of customer friendly and value added services.