Port Harcourt — As a result of the increasing cases of Corona virus pandemic in the country, the Port Harcourt Electricity Distribution Company, has announced reduction in all transactions that involve physical contact in all its offices.
The Disco said it was imperative to adopt extra-control measures to ensure that its customers and employees remain safe, in line with measures put in place by the Government of Rivers, Bayelsa, Cross River and Akwa Ibom States.
Speaking, the Manager, Corporate Communications, PHED, John Onyi, recommended the use of its electronic channels such as Facebook, Twitter, Email, Whatsapp and its 24/7 call centre, for all forms of communication such as fault reporting, bill complaint, loss of supply, etc
Onyi assured that operatives of PHED would be available, as all complaints received through any of the aforementioned channels will be given utmost attention.
He also advised customers to use any of the following online payment channels for the settlement of their electricity bills; www.phed.com.ng/payment; Bank ATMs Quickteller; Easypay Agents, other accredited websites.
“In the light of increasing cases of COVID19 pandemic as declared by WHO and in line with the measures put in place by the Government of Rivers, Bayelsa, Cross River and Akwa Ibom States, it has become clear that we need to adopt extra control measures to ensure that our customers and employees remain safe.
“To this end, the Management of Port Harcourt Electricity Distribution Plc wishes to inform its esteemed customers that with effect from today, there would be reduction in all transactions that involve physical contact at all our offices.
“PHED therefore, recommends the use of our electronic channels for all forms of communication such as fault reporting, bill complaint, loss of supply.
“Customers are, therefore, requested to please provide sufficient information such as meter number, phone number, and physical address with identifiable landmark for ease of location.
“Also, customers who complain by telephone calls, social media or through any of the online channels will be given a tracking number through which their complaints will be tracked until fully resolved.”
The management of PHED prayed God to protect Nigerians and bring an end to COVID-19, while also urging everyone to stay safe and practice social distancing.
“To stem the tide of COVID-19, PHED has taken the following steps; Hand-held infrared thermometers to monitor the body temperature of staff and visitors before entering into PHED offices have been provided and in use and alcohol-based hand sanitizers and facilities for hand washing have also been provided.
“Consequently, there shall be compulsory use of hand sanitizers and or hand washing under running water before entering into PHED Offices. Everyone is advised to wash their hands with soap under running water for at least 20 seconds.”