*To give credit vouchers to customers who pay up to date
Lagos — The management Eko Electricity Distribution Company, EKEDC has kicked off its 2019 Customer Service Week, CSW, which is also geared towards rewarding customers who pay above 50 percent of their outstanding electricity bill with energy `credit vouchers’.
Mr. Adeoye Fadeyibi, the MD/CEO of EKEDC disclosed the company’s strategy in a statement to highlight the disco’s activities ahead of its Customer Service Week scheduled to commence on Oct. 7 through Friday 11th October 2019.
Themed “The Magic of Service “, Fadeyibi emphasised the importance of customer service week, adding that the week is an opportunity to celebrate and appreciate its most important stakeholders.
“Without our customers, we won’t be in business. It is also an opportunity to celebrate our staffs who are our internal customers because they work effortlessly to ensure we achieve our goals.
“I am pleased to welcome you to this year’s Customers Services Week, as we all know is a globally recognized event, celebrated annually during the first week of October to appreciate the most important stakeholders in the business that is, the customers.
“At EKEDC, customer centricity is an integral part of our growth strategy and you will agree with me that it has helped to important improve how we relate with our customers as well as our service delivery,” he said.
Fadeyibi explained that the disco was currently rated the lowest in Aggregate Technical Commercial and Collection ATC& C losses which, he said, was achieved through Capital Expenditure, CAPEX investment.
On EKEDC’s Corporate Social Responsibility, CSR initiatives and customer compliance with their obligations, the EKEDC’s boss said the firm had partnered with many orphanages as part of its CSR.
“We did a school feeding programme recently which has continued into this new session, we have partnered with Ikoyi prisons to supply relief materials to inmates.
“We also involve ourselves with sports and youths development and one of our beneficiaries just won the just concluded squash competition in Abeokuta.
“We have a tennis event sponsored by us at Ikoyi club among others,” Fadeyibi said.
According to him, the Lagos Waste Management Agency, Wayref Foundation has benefitted from its CSR and has initiated a partnership with the Nigerian Immigration Service.
He appealed to customers to fulfill their obligations as the company improves on the quality of services provided.
He said there has been increasing compliance by customers in terms of collection efficiency recently and thanked customers for their cooperation.
Head of the Customer Service Department of EKEDC, Iyiola Ezichi, said in a bid to ensure 100 percent customer’s satisfaction, the management has decided to ensure that all customers who have paid their electricity bills above 50 percent would benefit from the free energy ‘credit voucher.
According to Ezichi, credit vouchers would be given to customers who pay above 50% of their outstanding during the week, while EKEDC top management (AGMs and above) will be assigned to CCUs, to attend to customers and feel their pulses.
“All District Supervisors, DMs, CMs, SMDs, and DAs are to join the team in their respective districts where they will all meet and greet stakeholders.
“The week will be full of activities ranging from CSR activities to customer and staff awards night. We are not going to only celebrate our customers but our staff, especially the ones that support our customer service delivery,” she said.
Ezichi said the company will also sensitise customers on how to manage their consumption, and live in a safe electrical environment.
She said this will be done simultaneously across all its districts offices.