03 May 2018, Sweetcrude, Port Harcourt — As part of its effort to bridge the metering gap, the Port Harcourt Electricity Distribution Company, PHED, says it installed a total of 100,000 prepaid meters to customers within its four states of operation in the year 2017 alone.
The four states are Rivers, Akwa Ibom, Bayelsa and Cross River States.
The Distribution company explained that it is working hard to eliminate customers’ complaints arising from estimated billing.
The Head, Corporate Communications of PHED, Mr. John Onyi, told our correspondent the company has also carried out an energy efficiency programme to educate customers on how to manage energy usage to save cost.
According to him, “With regards to metering challenges, we do have our fair share. However, we are recording mileages. For instance, in the business year 2017, the company took delivery of over 100,000 pre-paid meters with a view to bridging the metering gap in the system and to eliminate customer’s complaints arising from estimated billing.
“As we speak, we are optimistic that we would triple this record as we explore our metering project for all initiatives in collaboration with state government within our licensed area.
“Stemming from customers’ complaints arising from perceived overbilling, PHED introduced energy efficiency programme, the first of its kind in Nigeria.
“The program is aimed at educating PHED customers both resident and industrial on how best they can manage energy usage to save cost. This yielded positive results as it has reduced complaints from customers in areas where energy efficiency has been fully adopted.”
The Disco also disclosed that since inception, it has undertaken some projects and measures in improving service delivery to over 450,000 customers and still counting.
A situation the company said has resulted in the creation of 34 commercial feeders and the extension of 24/7 power supply to cluster areas of Port Harcourt, Uyo and Calabar.
“Plans are ongoing to conclude and commission similar projects in other cities of our licensed area.
“As a customer -centre company, a modern call centre that works 24/7 was established and staffed with trained personnel to receive faults and any other electricity-related feedback and complaints from customers with a view to forwarding same to the relevant department for immediate attention, resolutions and prompt action.”