OpeOluwani Akintayo
Lagos — In line with its commitment to improve customer experience and further promote excellent service delivery, Ibadan Electricity Distribution Company PLC IBEDC, has created 13 new customer care offices in Ogun state as the first phase of the initiative.
Speaking at the launch of the offices, the company’s Chief Operating Officer, COO, Engr. John Ayodele noted that the expansion of its customer care offices is a deliberate attempt to bring services closer to the customers.
He said “As a customer-oriented company, we are constantly developing initiatives and services that deliberately bring us closer to the customers, right where they live or do business”.
The newly created offices are to ensure easier accessibility and convenience for customers. This he said will lead to stronger interactions, feedback and facilitate robust and quick responses to customers’ enquiries and complaints.
Engr.Ayodele explained that the offices are strategically located across Ogun state – Owode-Yewa, Itele, Ilogbo, Magboro, Ogijo, Ilaro, Ifo, Mowe, Imo, Ago- Iwoye, Ijebu- Ife, Ashimolowo and Olumo communities.
He further noted that the offices are located far from the regional office at Abeokuta to remove the stress of travelling long distances to get complaints resolved.
He also urged customers to take advantage of the office nearest to them to enjoy better and faster service in addition to its twenty four hours customer care platforms.
Engr. Ayodele concluded by stating that this is the 1st phase of the initiative across its franchise.
