OpeOluwani Akintayo
08 February 2019, Sweetcrude, Lagos — Eko Electricity Distribution Company, EKEDC, says its marketers tasked with the role of a door-to-door revenue collection would henceforth be known as Eko Field Representatives, EFR.
Mr. Godwin Idemudia, General Manager, Corporate Communications of EKEDC disclosed on Thursday in Lagos, that the name change was due the ongoing reorientation of staff members.
According to him, the development signifies the dawn of a new era of staff’s dedication to ensuring customer satisfaction.
Idemudia said the wide orientation was one of several efforts was to improve its services and fulfill its duty to customers while safeguarding the interests of the company.
He went further to explain that the reorientation includes etiquette training, customer relationship management, legal knowledge, and business performance skills to mention a few.
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He said: “Some of our esteemed customers have bad perceptions about our field officers due to one unpleasant experiences.
“However, steps have been taken to reduce these unpleasant experiences and curb illicit practices to ensure the success of this initiative.
“It is pertinent that our customers view these field officers in a new light, thus a name change is needed to usher them into the new era.
The spokesman said the roles of the Eko Field Representatives remain the same such as reading customers meters, bill generation, revenue collection, customer interaction, and taking load inventory amongst others.
Idemudia urged customers to always pay their bills on time and cooperate with EKEDC staff on the provision of proper identification.
He also encouraged customers to aid the company in its fight against energy theft and unlawful activities by using its whistle-blowing platforms to reveal or report illegal and unethical activities.
