Close Menu
    Facebook X (Twitter) Instagram
    Facebook X (Twitter) Instagram
    SweetCrudeReportsSweetCrudeReports
    Subscribe
    • Home
    • Oil
    • Gas
    • Power
    • Solid Minerals
    • Labour
    • Financing
    • Freight
    • Community Development
    • E-Editions
    SweetCrudeReportsSweetCrudeReports
    Home » Ghana’s Electricity Company introduces ‘one-day connection’ service

    Ghana’s Electricity Company introduces ‘one-day connection’ service

    January 20, 2014
    Share
    Facebook Twitter LinkedIn WhatsApp

    Kenya power personnel20 January 2014, Accra – The Electricity Company of Ghana (ECG) has inaugurated a service connection plan dubbed -‘one-day-service connection delivery’, aimed at improving customer service delivery in the area.

    The Managing Director of the ECG, Rev. Ing Hutton Mensah, speaking at the inauguration in Accra on Friday said the introduction of the ‘one-day-service connection delivery’ was a demonstration of their preparedness as a company to “totally confront and surmount the most daunting challenges which are characteristics of electricity delivery business.”

    According to him, the “Public Utilities Regulatory Commission (PURC) announced a benchmark of five working days, within which new connections should be completed.”

    The ECG, Mr. Hutton Mensah mentioned, managed to exceed the PURC’s benchmark of five days, announcing that “ECG now connects electricity supply to customers’ premises within one working day of their payment of the relevant service connection fees.”

    Apprehensions and frustrations

    “Given the complex engineering network and the intricate technical operations needed to connect one single customer on the national grid, the ‘one-day-service-connection innovation’ is a big achievement and it is a source of pride to for the entire ECG,” added the MD.

    The innovation would eliminate customer apprehensions and frustrations in getting connected to the national grid, Mr. Hutton Mensah noted, adding that it would also put a stop to acts of illegal connections.

    The District Manager of the ECG, Achimota sub-office, Mr. Seth Dekpor said the customer is the focus of the ECG therefore whatever innovations the company introduces is “geared towards the Customer” satisfaction.

    “Performance is not only going to be in our books or the four corners of this building. Performance will be carried out to the customer”, he promised, adding “We want the customer to understand and feel what we call performance.”

    Decrease in system losses

    Over the past two years the ECG has been able to reduce its system losses from 27% to 22%. The target this year is to reduce these losses even further down to the Public Utilities Regulation Commission (PURC) benchmark of 21%.

     

    – The Chronicle

    Related News

    Egypt’s renewable power capacity to reach 31.6GW in 2035

    ‘Nigeria’s energy transition won’t succeed without grassroots involvement’

    US implements emergency permitting procedures to speed geothermal energy development

    E-book
    Resilience Exhibition

    Latest News

    Nigeria pursues $25bn undersea gas pipeline to Europe

    June 3, 2025

    NNPC Ltd, NAF forge alliance to combat oil theft

    June 3, 2025

    Police confirm tragic electrical fire explosion in Rivers

    June 3, 2025

    Despite OPEC+ decision, oil prices defy expectations

    June 3, 2025

    Combination of crises drives up crude oil prices

    June 3, 2025
    Demo
    Facebook X (Twitter) Instagram
    • Opec Daily Basket
    • Oil
    • Power
    • Gas
    • Freight
    • Financing
    • Labour
    • Technology
    • Solid Mineral
    • Conferences/Seminars
    • Community Development
    • Nigerian Content Initiative
    • Niger-Delta Question
    • Insurance
    • Other News
    • Focus
    • Feedback
    • Hanging Out With Markson

    Subscribe for Updates

    Get the latest energy news from Sweetcrudereports.

    Please wait...
    Please enter all required fields Click to hide
    Correct invalid entries Click to hide
    © 2025 Sweetcrudereports.
    • About Us
    • Advertise with us
    • Privacy Policy

    Type above and press Enter to search. Press Esc to cancel.