Mkpoikana Udoma
Port Harcourt — The Nigerian Electricity Regulatory Commission, NERC, has affirmed its commitment to enhancing customer satisfaction with distribution companies, DisCos, through effective complaint resolution and engagement.
At a townhall meeting in Calabar, Cross River State on Friday, NERC Commissioner for Consumer Affairs, Aisha Mahmud, emphasized the commission’s dedication to ensuring DisCos deliver quality services to customers.
Mahmud urged electricity consumers to utilise the NERC Contact Centre and the NERC forum offices to resolve complaints.
She said, “We are here in Calabar to resolve problems just as we have done in several parts of the country, and it has been a huge success. Complaints are to be resolved on the spot, and NERC will ensure this is done, except for some technical issues that require investigation by the DisCo.”
Also, Cross River State Commissioner for Power and Renewable Energy, Hon. Eka Williams, commended NERC for organizing the event where issues are resolved instantly by the Port Harcourt Electricity Distribution Company, PHEDC.
“What NERC has done today is commendable and we must thank them for taking the proactive steps in organising a town hall meeting to engage the electricity consumers in Calabar on their rights and obligations,” Eka noted.
Similarly, the Member representing Bakassi/Akpabuyo/Calabar South Federal Constituency in the House of Representatives, Hon. Joseph Bassey, recalled how NERC once resolved his overbilling complaint as the DisCo adjusted his bill and gave him credit units.
“So, I want to use this platform to encourage you as my constituents and electricity consumers in Calabar to visit the NERC forum office in Calabar and make your complaints whenever you feel cheated or underserved by Port Harcourt DisCo.”
Scores of electricity consumers and customers of PHEDC attended the town hall meeting and made enquiries as management officials of NERC responded to the enquiries accordingly.
The engagement continues for another two days where complaints from consumers will be addressed by PHEDC under the supervision of NERC at the venue.
