Port Harcourt — The Managing Director and Chief Executive Officer of the Port Harcourt Electricity Distribution Plc, PHED, Dr Benson Uwheru, has sought a synergy between the company and the Transmission Company of Nigeria, TCN, for excellent service delivery to electricity consumers within its franchise area.
This is as he lamented that the faulty Afam-PH 132KV Line 1 has affected PHED’s ability to supply electricity to customers in Port Harcourt and environs.
Uwheru called for the collaboration during a familiarisation meeting between the management of the PHED and TCN, in Port Harcourt recently.
According to him, integrity and reliability were unnegotiable principles in PHED’s core values aimed at ensuring that quality and excellent services are delivered to its customers.
“Excellent service is what make the PHED brand believable, authentic and real.
“The challenge on Afam-PH 132KV Line 1 has affected PHED’s ability to deliver excellent service to our customers in Port Harcourt area and environs, consequently negating the company’s culture of honesty and professionalism,” the PHED boss said.
Responding, the General Manager, Transmission, TCN, Dr Inugonum Thomas, applauded the idea of collaboration between PHED and TCN, and assured that the fault identified on the Afam-PH 132KV Line will be repaired quickly.
Thomas assured that in pursuit of excellent customer service delivery, TCN will partner with PHED to engage communities and ensure safety of staff and assets; as well as revenue from consumers on the company’s network who do not pay for energy consumed.
He also assured of offering training to the technical staff of PHED, noting that TCN had enormous technical resources at its disposal and are willing to support the Disco by offering training to staff of the company where necessary.
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