CPC Director-General Mrs. Catherine Atoki, and NERC Chairman Dr. Sam Amadi, during a briefing, assured electricity consumers of redress and enforcement of regulations.
She said: “The policy thrust of this administration is to synergise with such agencies with a view to entrenching consumer protection in all sectors of the economy. NERC is one critical stakeholder that I have to visit in order to properly situate the council’s mandate.
“The Council must be fully integrated into various sector regulators’ consumer protection mechanisms in the country to ensure consumers interests are adequately protected in accordance with the law.”
She stressed the need for strict enforcement of regulations and guidelines relating to consumer complaint handling standards and procedures, like the distribution companies are sanctioned for failure to meet up with the prescribed standards.
– The Nation